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Frequently asked questions
Questions not answered here? info@resinsurplus.com · 1-424-433-6719
Buying
4 questions · Who sets the price? · Do I need an account? · Can I buy regrind or reprocessed resin?…
Buying
Who sets the price?
The seller sets a fixed price per lot. Questions about a lot? Message the seller before you buy.
Do I need an account?
You can browse every lot as a guest. Sign in to buy, message a seller or ask for a COA. Sign in / Join free
Can I buy regrind or reprocessed resin?
Yes. Regrind and reprocessed material has its own subcategory. It suits processors who can use it, such as injection molders looking for fractional melt regrind.
Who arranges freight?
Freight is FOB origin: the buyer arranges pickup. Risk passes to the buyer when the carrier picks up the material.
Selling
5 questions · Is it really free to list? · What types of resin can be listed? · Is this just for large sellers?…
Selling
Is it really free to list?
Yes. There are no listing fees. When a lot sells, the buyer and the seller each pay a 6% fee (4% each on lots over $50,000). The seller fee is deducted from your payout when the sale completes. Sell Surplus
What types of resin can be listed?
Any thermoplastic resin, including PE (LLDPE, HDPE, LDPE), PP (homo, random, impact copolymers), PET, PS, ABS, PC and nylon, plus blends, regrind, reprocessed and off-grade.
Is this just for large sellers?
No. Whether you're selling a few pounds or a full railcar, you can list it.
Can I add photos and specs?
Yes. Add photos and specs (MI, density) to your listing. Accurate specs and photos help avoid disputes.
How do I start?
Create a seller account at /vendor-register/ with your email, a store name and a password.
Payments & protection
3 questions · What does it cost? · How do I pay? · Is there a buyer protection policy?
Payments & protection
What does it cost?
Listing is free. When a lot sells, the buyer pays a 6% marketplace fee and the seller pays 6% (4% each on lots over $50,000). Payment processing costs are split 50/50. You see every line before you pay.
How do I pay?
Payment is made at checkout on SurplusResin, by card or ACH.
Is there a buyer protection policy?
Yes. You have an inspection window after delivery to report a problem. See Buyer Protection.
Disputes & inspection
4 questions · How long do I have to inspect? · What counts as not as described? · How do I report a problem?…
Disputes & inspection
How long do I have to inspect?
5 business days after delivery (10 business days for railcar lots).
What counts as not as described?
For example: the material doesn't match the listing, the weight is short, or the COA is missing or doesn't match.
How do I report a problem?
Within the inspection window, email info@resinsurplus.com or call 1-424-433-6719. Include your order number, photos, the delivery receipt and any test results.
What happens in a dispute?
We work with you and the seller to resolve it. [Dispute process and who pays for a lab test?]